SunSM Developer Services Buying Guide |
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Sun Developer Expert Assistance |
Sun Software Service Plans for Developer Tools |
Sun Developer Service Plans |
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| Who is it for? |
Individual developers |
Product support for individual
developers and smaller businesses |
Packaged offering for large enterprises and developer organizations |
| Products Supported |
- GlassFish/Sun Application Server
- Java EE SDK
- Java ME
- Java SE 1.4, 5.0, 6
- NetBeans 5.5.1, 6.1, 6.5 Platform
- Optimized AMP stack for Solaris 10 OS
- Solaris 10
- Sun Studio 10, 11, 12
- OpenSolaris
- Project Darkstar
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- NetBeans 5.5.1, 6.1, 6.5 Platform
- Sun Studio 10, 11, 12
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- NetBeans 5.5.1, 6.1, 6.5 Platform
- Sun Studio 10, 11, 12
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| Level |
Single Incident |
Annual Single Product |
Annual Multi-product |
Standard |
Premium |
Basic* |
Standard |
Premium |
| List Price (USD) |
- $49 per incident
- $249 one-year unlimited support
for ONE supported product or
technology
- $549 one-year unlimited support
for ALL supported products and
technologies in portfolio
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1 year:
$1,015 |
1 year:
$1,218 |
Smaller (1-49 developers) |
1 year:
$9,000 |
1 year:
$18,000 |
1 year:
$36,000 |
| Medium (50-99 developers) |
1 year:
$9,996 |
1 year:
$36,000 |
1 year:
$60,000 |
| Large (100+ developers) |
1 year:
N/A |
1 year:
Call for pricing |
1 year:
Call for pricing |
| Features |
- How-to help
- Code support, sanity checks
- Programming best practices
- Subscription based
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- Unlimited phone product support
- Scheduled updates and patches
- Product defect escalation
- Online support center access
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- Unlimited code support and
developer how-to help
- Updates and patches
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- Unlimited phone product support
- Unlimited code support and developer how-to help
- Updates and patches
- Educational credits
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- Unlimited phone product support
- Unlimited code support and developer how-to help
- Updates and patches
- Educational credits
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Educational Credits
1 Credit = $1,000 |
No |
No |
No |
No |
5 credits |
10 credits |
| Pricing Unit, Terms, and Conditions |
- Single incident or annual subscription
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- Per developer
- Annual
- Per product
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- Per developer
- Annual
- Per product
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- Per developer pool
- Annual
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- Per developer pool
- Annual
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- Per developer pool
- Annual
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| Global Online Purchase Availability |
Yes |
Yes |
Yes |
Call local Sales office |
Call local Sales office |
Call local Sales office |
| Sun Partner Reseller Availability |
No |
Yes |
Yes |
Yes |
Yes |
Yes |
| Service Level |
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- Email only
- 1 business day response, code support
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- 12/5 phone support
- 1 business day response, code support
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- 24/7 phone support
- 1 business day code support
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| Support Delivery Method |
- Online purchase
- Email-based response
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- Unlimited online
code support
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- Unlimited phone support
- Unlimited online code
support
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- Unlimited phone support
- Unlimited online code
support
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| Localization Availability |
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- Varies depending on
product and region
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- Varies depending on
product and region
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- Code support - English - only
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- Varies depending on
product and region
- Code support - English only
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- Varies depending on
product and region
- Code support - English only
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NOTES: List price shown, all educational credits must be used within 12 months of purchase, all services are non refundable
* Basic does not include product escalation support
** Java SE is priced per user, see pricing on our sun store
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